Information We Collect When You Shop Or Enquire
InkX Tattoo collects personal information that helps us process orders, handle studio supply requests and keep records linked to your account. The information we may receive depends on how you interact with us and may include your name, contact details, delivery address, billing details and order history.
- Contact details provided through the enquiry form on our contact page
- Delivery and collection information for studios in Cape Town, Johannesburg, Durban, Pretoria and Gqeberha
- Purchase details for tattoo inks, needles, cartridges and studio supplies
- Records of product questions, stock list help and dispatch updates
How InkX Handles Personal Information
We use personal information to fulfil orders, arrange delivery, provide product support and manage stock movement for studio supply orders. Where needed, we also use information to confirm payment, resolve queries, prepare replacement items if available, and keep business records required under South African law.
Information may also be used to support services such as range grouping advice, station planning, consumable reorders, machine match help, cartridge match help and storage planning. We only use your details for purposes linked to the service requested or a lawful business need.
- Order processing and dispatch
- Account and records management
- Customer support and follow up on open queries
- Compliance with tax, trade and record keeping duties
Payments, Security And Controlled Access
Payment details are handled through secure payment channels and are not kept longer than needed for processing and verification. We apply reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access and unlawful disclosure.
Only team members who need account details for buying, packing, online orders, support or dispatch can view customer records. Our controls are set up to limit needless access to personal information, including data linked to studio supply accounts and repeat purchase records.
When Information May Be Shared
We only share personal information where it is necessary for the order or required by law. This may include sharing limited details with delivery partners, payment processors, accounting support, or service providers who assist with site operations and record keeping.
- Courier and delivery handover details for addresses across South Africa
- Payment verification and reconciliation records
- Legal, tax or regulatory disclosures where required
- Information needed to prevent fraud or misuse of services
We do not sell personal information. Any third party that handles data on our behalf must keep it confidential and use it only for the task assigned.
Cookies, Logs And Site Activity
Our website may use cookies and similar tools to support basic site functions, remember preferences and understand how visitors move through the site. Technical logs may record device type, browser details, pages visited and time stamps for security and performance monitoring.
These records help us maintain the site, reduce technical faults and improve how products are grouped for users looking for tattoo inks, needle sets, cartridge options and studio supplies. You can adjust cookie settings through your browser, although some features may not work properly if cookies are disabled.
Your POPIA Rights and How to Use Them
Under POPIA, you may ask to know what personal information we hold about you, request correction of inaccurate information, object to certain processing in limited circumstances, or ask for deletion where the law allows it. You may also raise concerns about how your information is handled.
Requests should be sent through the enquiry form on our contact page so they can be directed to the correct team. We may need to verify your identity before actioning a request, especially where an order record, delivery address or studio account is involved.
- Access to personal information held by us
- Correction of incomplete or inaccurate details
- Deletion or restriction where legally permitted
- Objection to certain processing activities